09:00 // WELCOME TO MIAMI

Neil Jackson | Chief Executive | Triangle Management Services

09:10 // POSTAL PERSPECTIVES (1)

In this opening plenary, three of the leading posts in the Americas, and a major global consultancy, outline responses to the conference theme of Disrupt. Innovate. Deliver. In the mix will be letters, parcels, and the wider responsibilities of posts as a key part of national infrastructures.
Chair: John Modd | Director, Mail | Triangle Management Services

09:15 // brazilian post: perspectives and strategy

Jose Furian Filho | Vice President of Logistics and Parcels | Correios de Brazil

09:35 // DISRUPT. INNOVATE. DELIVER

Cliff Rucker | Senior Vice President Sales and Customer Relations | USPS

09:55 // ever-changing and being a part of it

Misko Kancko | Director of Global Strategy | Canada Post

10:15 // Disrupting the disruptors

Brody Buhler | Global Managing Director, Post & Parcel Industry | Accenture

10:35 // discussion and Q&A

11:20 // The GLOBAL ENvironment

We hear from senior executives of two of the major global players in the parcels sector. They will share their views on how the industry needs to respond to disruption and to embrace innovation. E-commerce growth will no doubt also feature in their presentations. Our third speaker explains her country’s strategy for e-commerce. The final presenter addresses e-commerce issues from the perspective of one of the world’s leading e-commerce companies.
Chair: Brody Buhler | Global Managing Director, Post & Parcel Industry | Accenture

11:25 // Back to disruption

Ingrid Ritter | Director of Marketing, UPS Americas Region | UPS

11:45 // The CHanging Face of E-Commerce Logistics

Dmitry Antonov | VP, Domestic Product Management | DHL eCommerce

12:05 // Government of Argentina

Marcela Maron | Director of Postal Services

12:25 // amazon

Andreas Marschner | Vice President Transportation Services Europe | Amazon

12:45 // discussion and Q&A

14:00 // SUPPORTING CROSS BORDER GROWTH

Cross border e-commerce is growing faster than e-commerce as a whole. This creates great opportunities for e-tailers and for the parcels industry. However, it results in more complex logistics chains and the need to re-think approaches to issues such as customs, duties and taxes. In this context, three service providers outline their strategies to encourage cross border growth. Our fourth speakers is a leading expert on trade law as it affects our industry.
Chair: Tim Brown | CEO | Jersey Post

14:05 // The need for an ecommerce ecosystem beyond logistics

Carlos Herrera | Chief Operating Officer | Aeropost International Services, Inc

14:25 // Supporting cross border growth

Timothy Byrnes | President | Jet Worldwide

14:45 // the world within reach

Jonathan Matchett | Director of International | Whistl

15:05 // E-Commerce’s disruption to compliance

Jennifer Diaz | Founder | Diaz Trade Law

15:25 // discussion and q&a

16:10 // providing solutions (1)

In the final session of the day, we hear from a wide range of solutions providers. Our first speaker outlines a postal approach to facilitating cross border e-commerce growth. Subsequent presenters discuss the opportunities for mailing solutions providers, approaches to pricing strategy, and wider technological developments.
Chair: Kate Muth | Executive Director | IMAG

16:15 // the collective effect through smarter synergies

Cinzia Neri | Head of PRIME | PRIME

16:35 // e-commerce driven growth opportunities

Ramesh Lakshmi-Ratan | CEO | Bell and Howell

16:55 // Leveraging pricing for profitable growth

Daniel Rueda | Founder and CEO | OpenPricer

17:15 // Tech talk – emerging technologies

Matthew Wittemeier | Marketing & Sales | INFORM GmbH

17:35 // discussion and Q&A

17:45 // conference close

09:00 // POSTAL PERSPECTIVES (2)

Yesterday we heard from three of the largest posts in the region. In this opening plenary of the day, two of the smaller posts in the Americas, from the Caribbean and Central America respectively, outline their responses to the conference theme. Our other two postal leaders provide different perspectives on the European postal environment and what lessons and opportunities there are for posts in the Americas.
Chair: Paul Vogel | COO | International Bridge

09:10 // The cycle of disruption, innovation, and delivery for an effective competition

Algernon Gomes | Postmaster General | Antigua Post

09:30 // E-commerce growing opportunities in costa rica

José Alexis Jimenez Chavarria | President | Correos de Costa Rica

09:50 // Strategic cornerstones in an ambivalent environment

Walter Hitziger | Member of the Management Board | Austria Post

10:10 // How the post and parcel world has changed

Tim Brown | CEO | Jersey Post

10:30 // discussion and Q&a

11:15 // DISRUPTORS

Throughout the conference we have been looking at industry disruption. In this second session of the day we hear from two of those disruptors, working on technologies that have the potential to change the way we manage the delivery process: block chain and smart parcel lockers.
Chair: Paul Vogel | COO | International Bridge

11:20 // blockchain: new backbone for the supply chain

Sid Chakrvarthy | Founder | StaTwig

11:40 // public smart lockers

Juan Xavier Gruss | CEO | Boxeway

12:00 // discussion and Q&A

13:15 // DELIVERING THE PACKAGES

The speakers in this plenary are focused on the management of package delivery in the Americas. Our first keynote heads a leading multi-country parcels business operating in a range of territories throughout South America whilst our second presenter has a Mexican base. Our third speaker’s expertise in cross border deliveries builds on yesterday’s presentations.

13:20 // ECOMMERCE EN MEXICO

Domenico Lagana | International Sales Manager | Redpack

13:40 // ENCOURAGING CROSS BORDER GROWTH

Leslie Foxhoven | Managing Director of Global eCommerce | Aprisa Express

14:00 // discussion and Q&A

14:45 // providing solutions (2)

We close the conference by hearing from three more solution providers. Two of them offer ways of more effectively managing returns, a longstanding challenge for both e-tailers and the post and parcel industry. We also hear more about the latest developments in printing technologies.

14:50 // How to become the most important person in your business

Graham Best | CEO | Rebound Returns

15:10 // Next Generation Challenges for Home Delivery

Mark Hernandez | Director of AIDC Solutions | Bixolon

15:30 // HAPPY RETURNS – we take returns personally

David Sobie | Co-founder | Happy Returns

15:50 // discussion and Q&A

16:00 // conference close