Conference Agenda

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Digitise, Disrupt and Develop

Innovation in the Last-Mile

We’ll kick off WMX Americas 2023 with an impressive line-up of postal speakers from across North, Central & South America. Our speakers will discuss this year’s theme, “Digitise, Disrupt and Develop’. They will discuss shifts in consumer behaviour, operating under turbulent times and modernising operations to ensure delivery excellence.


In recent years the supply chain has experienced volatile changes, from a surge in demand during the height of the pandemic, to a decline driven by global inflation and unrest. In this session, our speakers will discuss their experiences in managing fluctuating requirements, and how they are continuing to prosper in unpredictable times.


As companies compete to provide the best customer experience possible, it’s well known that returns are on the rise. In this session we’ll be joined by experts in this field, and explore how consumer behaviour impacts ecommerce logistics, the power of returns and how prioritising the reverse supply chain could limit the negative impact on the environment.


The issue of sustainability is undoubtedly one of the most significant matters we face across the post and parcel industry today. And with the rising pressure on corporates to reduce their environmental footprint, sustainable strategies and practices must be prioritised. Our experts will explore how the industry is planning to bring us closer to the net zero goal, what changes have already been implemented and what more can be done.


As a costly and competitive part of the supply chain, our last mile is constantly diversifying to suit the great demands of our modern consumers. Customers expect prompt and efficient delivery, and transparency throughout their parcel journey as standard. In our final session we’ll hear about the latest strategies and advancements that have led to the rise in rapid deliveries, and how these advancements could lead to a more sustainable era.

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