Conference Agenda

We are currently working on our conference agenda for 2024. To give you an example of what’s in store, here is the agenda for our last conference in 2023

Day One // Monday 13 February 2023

19.30 // Welcome Drinks Reception

Join us on Monday evening for drinks and buffet dinner, and meet your fellow delegates and speakers before the conference starts. Sponsored by APG eCommerce

Day Two // Tuesday 14 February 2023

08.30 // Registration Opens
Refreshments are available in the showcase exhibition area, sponsored by Escher

9.00 // Welcome to Miami
Neil Jackson | Chief Executive | Triangle Management Services

9.05 // Postal Perspectives

We’ll kick off WMX Americas 2023 with an impressive line-up of postal speakers from across North, Central & South America. Our speakers will discuss this year’s theme, ‘Digitise, Disrupt and Develop’. They will discuss shifts in consumer behaviour, operating under turbulent times and modernising operations to ensure delivery excellence.

Moderator: Gavin Macrae | Managing Director | Pine Monkey Associates

9.10 // Delivering for America (Updates)
Mary P. Anderson | Executive Director, International Postal Affairs | USPS
9.25 // Strategies and Innovation in Logistics Operations
Mauricio Rojas Cartín | Chief Executive Officer | Correos de Costa Rica

9.40 // From “Disruption” Comes Clarity
Misko Kancko | Director of Global Strategy |  Canada Post

9.55 // Bridging Connectivity Gaps in the Peruvian Postal Service
Alexander Infantes | Gerente General/CEO | Serpost 

10.10 // The New Delivery Game
Brody Buhler | Chief Executive Officer | Escher

10.25 // Discussion and Q&A

10.40 // Networking Break
Refreshments are available in the showcase exhibition area, sponsored by ePost Global

11.20 // Staying Lean, Being Green

The industry is experiencing an unending series of changes, whether it be new legislation, disruption or fluctuation. In this session we’ll hear how companies are adapting and diversifying their offerings, while striving to streamline their operations.

Moderator: Gavin Macrae | Managing Director | Pine Monkey Associates

11.25 // From Customer Experience to Sustainable Shipping: Going the Extra Mile
Paul Tessy | Senior Vice President | Purolator International

11.45 // eCommerce: Customs Challenges & Opportunities
Priscila Mezzalira | Customs Affairs Director – Americas | Cainiao Network

12.05 // It’s Time for DDP. Calculating, Collect, and Remit Duty and Taxes
James Marley | Head of Enterprise Sales | Zonos

12.25 // Shifting Sands – The Path Towards a New Mail Supply Chain
Michael Cope | General Manager, International Services | Australia Post

12.45 // Discussion and Q&A

1.00 // Networking Lunch
Buffet lunch to be served in the showcase exhibition area, sponsored by Shypmax

2.20 // Mastering Cross Border & Customs Obstacles

Connecting the globe through cross border is a critical part of post and parcel operations, and crucial for many businesses. In this session our speakers will discuss how to navigate constantly changing cross border rules and regulations, by using innovative shipping solutions to enhance the customer journey.

Moderator: Kevin Seller | VP EMEA | Escher Group

2.25 // Increase Your Business with Transparent E2E Cross Border Compliance Platform
Chris Lentjes | CEO, US | Eurora

2.45 // Creating a Great Customer Experience – Insights for Successful B2C Deliveries in Europe
Dennis Kollmann | CSO/MD  | Hermes Germany

3.05 // Cross Border E-Commerce Strategies into South East Asia and Europe
Julio Pazo Freire | Deputy Chief Executive Officer | K-Parcel

3.25 // Discussion and Q&A

3.40 // Networking Break
Refreshments are available in the showcase exhibition area, sponsored by Open Pricer

4.20 // Developing Strategic Partnerships

From teaming up with operators to  support one another when supply chains are broken, collaboration comes with several prospects and innovations. In this panel, our speakers will clarify how the art of collaborations has innovated their company, leading to a greater overall logistics ecosystem.

Moderator: Andre Pharand | Managing Director, Global Postal and Parcel Industry | Accenture

4.25 // The Power of Partnerships
Martyn Noble | Co-Founder, Chairman & CEO | Hurricane

4.45 // Presentation Title TBC
Sven Kukemelk | VP International Division | Omniva

5.05 // From Newspapers to Parcels: Repurposing Legacy Distribution Networks
Derrick Stanford | Vice President, Business Development | Postmedia

5.25 // Discussion and Q&A

6.00 // Drinks Reception

Join us after the first full day of conference sessions to unwind with your fellow delegates. Sponsored by Purolator

Day Three // Wednesday 15 February 2023

8.45 // Registration Opens
Refreshments are available in the showcase exhibition area, sponsored by RouteSmart Technologies

9.30 // Fakes, Theft and Fraud. How to Stay Ahead of Crime

While the continuing increase in parcel volumes is great news for carriers, inevitably there’s also an increase of potential problems to overcome. Our speakers will cover a variety of topics from the increase of fake returners to porch piracy, and how to cope with identifying counterfeit goods. This wide-ranging session will highlight the potential issues facing the industry, and how to combat them effectively.

Moderator: Matthew Jacques | Partnerships Director | ZigZag Global

9.35 // Loss in the Last Foot: What to do about Crime in the Last Mile
Ben Stickle | Associate Professor | Middle Tennessee State University

9.55 // Current Return Trends
Al Gerrie | Founder and CEO | ZigZag Global

10.15 // ‘Final Smile’: Happily Getting Goods into Consumers Hands
John Callan | CEO | Ursa Major Associates

10.35 // Death by Illicit Items. Be a Clean and Compliant Intermediary
Phil Hamilton | Co-Founder/CEO | Countercheck

10.55 // Discussion and Q&A

11.10 // Networking Break
Refreshments are available in the showcase exhibition area, sponsored by CCL

11.50 // De-Carbonising Operations

The issue of sustainability is undoubtedly one of the most significant matters we face across the post and parcel industry today. And with the rising pressure on corporates to reduce their environmental footprint, sustainable strategies and practices must be prioritised. Our experts will explore how the industry is planning to bring us closer to the net zero goal, what changes have already been implemented and what more can be done.

Moderator: Kavi Huliyappa | Strategic Partnership Manager and Sr. Consultant | Purolator International

11.55 // How to Start Your Decarbonisation Journey
Alexander Schuett | VP, Head of DHL Consulting Americas & Global Head of Strategic Logistics Consulting | DHL Consulting
12.15 // Environmental Sustainability
Keith Kellison | VP, UPS Global Public Affairs | UPS
12.35 // Efficient and Sustainable Logistics Thanks to Digital Pricing
Daniel Rueda | Founder & CEO | Open Pricer
12.55 // Enabling the Journey to Net Zero
Jordi Escruela | Postal Business Development Director | Scoobic

1.15 // Discussion and Q&A

1.30 // Networking Lunch
Buffet lunch to be served in the showcase exhibition area, sponsored by One World Express

2.30 // Strengthening the Last Mile

As a costly and competitive part of the supply chain, our last mile is constantly diversifying to suit the great demands of our modern consumers. Customers expect prompt and efficient delivery, and transparency throughout their parcel journey as standard. In our final session we’ll hear about the latest strategies and advancements that have led to the rise in rapid deliveries, and how these advancements could lead to a more sustainable era.

Moderator: David McGrath | CCO | Jersey Post Group

2.35 // The Evolving Last Mile and its Strategic Importance
Andre Pharand | Managing Director, Global Postal and Parcel Industry |  Accenture

2.55 // How to make deliveries in a country without street addresses
Javier Núñez Salas | Co-Founder & CEO |  MOOVIN

3.15 // Transforming Idle Logistics Capacity
Marcos Detry | Co-Founder & CTO | Moova

3.35 // Discussion and Q&A

3.50 // Conference Roundup & Close
Tom Ross-Joannou | Managing Director |  Triangle Management Services

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WMX Americas is brought to you by Triangle, the provider of value added specialist services to the mail and express industries. Find out more at

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